If you write something in an email to someone that is condescending, arrogant, rude or just plain stupid, putting a smiley face at the end of the sentence doesn’t change the fact that you were condescending, arrogant, rude or just plain stupid.

If you have to put a “:)” at the end of your sentence, there’s a decent chance you might do better to say it in person. And if you don’t have the courage to say it in person, maybe it shouldn’t be said at all… you idiot. 🙂

– My name is Jon Friesch, and I believe that being honest with a person and confronting them head on usually yields positive results.